faq

If your question isn't answered here, contact me via Live Chat or submit a contact form and I will be more than happy to help you! ★

GENERAL

SLEEPYDAZE is based in Vancouver, Canada! We get all the rainy days here which is perfect for some cozy, dreamy vibes.

COMMISSIONS

At the moment, commission requests are not accepted.

COLLABORATIONS

If you would like to collaborate on a project, reach out to me at dearsleepydaze@gmail.com!

SHIPPING/DELIVERY

I will always aim to ship your order out within 3-5 business days unless stated otherwise! Please refer to the announcement bar at the top of the page for any processing/shipping changes. ⭐

ESTIMATED DELIVERY TIMES are listed with your shipping option during checkout. These delivery times exclude delays.

*PLEASE NOTE* Once your order is handed over to the postal carrier, I am no longer in control of the rest of its adventure! SLEEPYDAZE will not be liable for any lost/damaged mail. You can be assured that I will package everything safely to reduce risk of damage during transit. 

CANADA

Shipping within Canada will be untracked and mailed by stamp in order to reduce your shipping costs. Specific products may require tracking due to weight and size -- this will be calculated at checkout if necessary.


USA/INTERNATIONAL

Shipping to USA and international countries will be untracked and mailed by stamp in order to reduce your shipping costs. Specific products may require tracking due to weight and size -- this will be calculated at checkout if necessary. 

Please note that shipping to UK on my website is currently unavailable. My Etsy shop is still active for UK orders! 

You are responsible for paying any additional costs on your end, such as import duties/customs fees.

I apologize for the delay! Sometimes postal carriers are held up due to a high volume of mail, unexpected circumstances, or current events such as COVID-19. The expected delivery time is provided based on the typical experience I've had in the past, but it is not guaranteed. Please allow more time for your order to arrive -- it will get to you eventually! If you have any further concerns about your order, contact me via Live Chat or submit a contact form! 😇